Existing Customers

If you’re a Billing Finance customer, you’ll always feel like  more than just a number.

Existing customers

This page contains useful information to help our existing customers. We also have a frequently asked questions page that may able to assist you. If you would like to make a payment, please visit our payments page. Remember to have your agreement number to hand as this will be required when making a payment.

Additional Support Needs

If you have any additional support needs that you would like us to be aware of, please let us know and we will do our best to accommodate you.

Speak to an advisor

I would like to speak to an advisor about my situation.

Submit my Financial Details

I would like to complete a ‘Submit my Financial Details’ form, submit it via email at [email protected] and for you to contact me to discuss the best options for me.

Useful information

Please click on the boxes below to reveal further information:

If you are experiencing financial difficulty, you have a number of options. Information on your options can be found here.

When in financial difficulty, communication is key. Talking to us can save time, avoid incurring charges and potentially avoid repossession of the vehicle.

Please contact us as soon as you can so that we can discuss your options and help you to resolve your situation.

Falling behind with your payments may affect your credit rating and make it harder to obtain finance in the future.

There are also a number of organisations that provide free and impartial debt advice, such as the National Debtline (0808 808 4000) or the Money Advice Service (0800 138 7777). These organisations are not associated with Billing Finance but may be able to provide you with some support and assistance.

We fully appreciate unexpected changes in life can arise which may effect your ability to pay. These might include health issues both physical and mental, family circumstances and employment status.

Please contact us as soon as you can so we can work with you.

Please be assured that such issues will be treated with the utmost confidence.

Under section 99 of the Consumer Credit Act, you have the right to end your agreement with us at any time (unless it has already been terminated by us). This is known as “Voluntary Termination”. If you decide to Voluntarily Terminate your agreement, you will need to return the vehicle to us, and there may be further sums to pay.

To find out more about Voluntary Termination, click here.

You have the right to repay your finance with us at any time in full or partially. Before you can do this you need a settlement figure, you can obtain an instant settlement directly by logging on to your customer portal, or you can call, email or write to us.

Partially settling your account will have the effect of reducing your monthly instalments for the remainder of the term of the agreement. The term of the agreement will not reduce.

To find out more about Voluntary Termination, Click here

Please remember that Billing Finance owns the vehicle, and you are required to contact us as soon as you are involved in a claim so that we can liaise with your insurance company.

In the event your vehicle is an insurance write-off, the proceeds of the insurance claim need to be paid directly to us.

Remember under the terms of your agreement, you are required to take out fully comprehensive insurance.

If you feel you have received excellent service by a member of our team please let us know

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It is important to remember that if you fail to make payments on time or fall into arrears, charges could be added to your account. We are clear, transparent and believe in being fair about any charges we make. So even though we have removed our late and missed payment charges, there may be situations where you will incur charges. For example, if you don’t pay, you may leave us no option but to recover the vehicle. This could incur legal fees and the cost of collecting the vehicle.

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Customer Support

Terminating your finance

Voluntary Termination

Struggling to make payments?

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