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We know that if you’re experiencing financial difficulties and your agreement has fallen into arrears, it can be stressful. It’s really important that you communicate with us so we can help you find the right solution for you. We’ve set out below some options for you to consider if your agreement is in arrears, and also some information about what might happen if we ask you to contact us about your arrears and we don’t hear from you.
There are a number of organisations that offer free, confidential and impartial debt advice. You can find details of some of those organisations and how you can contact below.
If your agreement is in arrears, it is important that you consider your options and contact us to discuss your account as soon as possible. A member of our team would be happy to help to find the best solution for you.
You can reach us on 01604 402 204. Our offices are open from 8.30am to 5.30pm Monday to Friday, from 9am to 1pm on Saturdays and from 10am to 4pm on Bank Holidays. You can also email us on [email protected].