Refund Policy

If you have made an overpayment towards your agreement and want the amount you have overpaid by to be refunded, please contact us and we can arrange for this to be refunded to the card that you made the payment from.

If you made a payment and subsequently realised that making the payment was unaffordable and this has left you in financial difficulties, please get in touch with us so that we can understand your circumstances and arrange a refund.

We will not refund payments which form all or part of your normal monthly payments or any outstanding amounts owed to us in any circumstances other than those detailed above. Please note, this policy does not affect your statutory rights.