At Billing Finance our focus remains on the wellbeing of our customers and employees and we wish you all well during this difficult time.
We have taken measures in accordance with government advice in relation to the COVID-19 outbreak, and the majority of our staff are now working remotely. We remain dedicated to offering support to all of our customers but are currently experiencing high call volumes. Due to this, you may experience longer wait times than usual when calling in to speak with one of our agents.
For that reason, we would ask that our customers who are able to maintain their payments please do so, and if you have a non-urgent query, please email us at info@billingfinance.co.uk or use the form on our Contact Us page. This will help us to provide prompt assistance to our customers who urgently need it.
Payments can also be made on our Payment Page, or by using our automated telephone payment service by calling 01604 402 204 and selecting Option 1.
If you have been financially impacted by the COVID-19 outbreak, we have a dedicated support team that can help you find the right solution. One of the solutions that may be available is a payment deferral of up to three months.
Please call us on 01604 402 204 to discuss your options. Alternatively, you can complete a ‘Submit a My Financial Details’ Form and we will review your information and get in touch to discuss your options, or you can complete a ‘Request a Payment Deferral Now’ Form and we will action your deferral requests, subject to eligibility. Forms should be sent to us via email at creditcontrol@billingfinance.co.uk. For more information on this, please refer to our Existing Customers page for more details.
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